20.2 Challenges The following challenges were raised: (i) the dilapidated condition of the building, water leakage and requires renovation which the landlord is not attending to; (ii) it does not have the requisite Occupational Health and Safety Act certificates which remain an ongoing challenge in attaining; (iii) disabled counters and accessibility in this regard is non-existent, however the branch manager's office is being utilised in the meantime; (iv) armed robberies are rife, presenting major constraints but SAPS has been engaged for assistance and is in a process to install security alarms and counter screens; (v)old temporary signage will be replaced upon corporate approval; (vi) there is a need for an additional outlet or RPAs which is included in the new financial year budget.