9.3 Challenges The following challenges were raised: (i) dilapidated counters need renovation and will be replaced with the new anticipated design; (ii) it does not have an Occupational Health and Safety Act (OHSA) certificate; (iii) no disabled counters and accessibility is thus a challenge; (iv) its engaging with SAPS on security matters as there are no bullet proof counters; and (v) signage replacement and installation remains a common challenge which will be addressed in future budget allocations.