The Thusong Service Centre provides services to just over 50 people per day. Amongst services provided should be that of GCIS and its vacant position for a communication officer at the Centre was viewed as a major concern as communities were being deprived of government information, placing them in a disadvantaged position. Toilets at the Centre were locked and inaccessible to the public and appeared to be for the use of staff only, and the Centre manager undertook to address this issue as soon as possible. Although the municipality constructed toilets outside the Thusong Service Centre, they are situated far from the Centre and do not afford people dignity.