Thereafter, the Committee undertook an inspection of the Hotline's back office at the Union Buildings. It was reported that the operations of the back office involved monitoring of the call centre, reporting on performance of the Hotline, development of case studies, identification of non-performing departments or provinces, tracking of case resolution etc. It was established that a majority of the staff working at the Hotline's back office were mostly on study leaves. While the Committee acknowledged the right of workers to be on study leave or any other form of an official leave, the Committee requested the Department to come up better leave management in order to ensure that service delivery to citizens is not compromised.