4. Observations Quality Council for Trades and Occupations 1. The Committee noted the following concerns: . 65% of the entity's budget went to compensation of employees. . Under-spending of R5 million from the previous financial year owing to under-performance in the core business of the entity. . Utilisation of an external service provider to host IT services of the entity since it was accommodated by the Department. . Delays in hiring of permanent staff in order to provide operational support needed for core business to operate. . Absence of critical policies especially in supply chain management and human resources. . Inadequate turn- around time for submission of qualifications to