|Output |Indicators |Target |Actual 2012/13 | | | |2012/13 | | |Legal and |Percentage of|Determine |44% completed within 21 | |litigation |contracts and|base line |working days (18 out of 41 | |advisory |service level| |SLA"s were finalised within| |services |agreements | |the required timeframe) | | |finalized | | | | |within 21 | |Target met. Some service | | |working days | |level agreements were | | |of request | |returned by the Accounting | | | | |Officer due to a | | | | |misunderstanding regarding | | | | |powers of the Bid Committee| | | | |regarding approval | | |Percentage of|Determine |60% completed within 10 | | |legal |base line |working days (58 out of 97 | | |opinions | |legal opinions were | | |provided to | |finalised within the | | |the | |required time frame) | | |directorate | |Target met. Further | | |within 10 | |particulars were requested | | |working days | |in some cases and at times | | |of request | |the requestors respond | | | | |after a long time and that | | | | |caused delay | |Investigation|Percentage of|Determine |100% completed (100 out of | |advisory |investigation|base line |105 requests finalised | |service |s in which | |within required time frame)| | |legal advice | | | | |was requested| | | | | | |Target met. This includes | | | | |the processing of all PAIA | | | | |matters, policing powers | | | | |application, queries and | | | | |advice | | |Percentage of|Determine |100% completed (4 out of 4 | | |legal |base line |legal opinions finalised | | |opinions | |within required | | |provided to | |time frame) | | |investigators| |Target met. All legal | | | | |opinions to investigators | | |within 24 | |were given within the | | |hours of | |required time frame) | | |request | | | | | | | |