. A human resources strategy was approved and implemented. . A performance management system (PMS) was implemented as follows: o Executive scorecard was replaced by the directorate scorecards, and o Critical leadership competencies were introduced and implemented. . The following key internal controls were managed and successfully implemented: o Monthly and quarterly management accounts for Exco, Board sub- committees and the Board o Weekly and monthly bank and general ledger were reconciled . Finance and procurement policies were reviewed. . Half-yearly and annual fixed assets counts were performed. . Effective risk management was implemented. . Key audit findings from prior year audits were addressed. . Audit findings were tracked and addressed through quarterly progress report at quarterly review meetings.