4) Quality assurance . Inspection of facilities has been completed. Reports have been given to sub-districts on cleanliness, infection prevention and control, patient safety, drug availability, staff attitude and waiting times to make improvements. Improvements have been noted in most facilities. Others will benchmark with best practicing institutions. . Customer care training and cleanliness training conducted. . Self assessment for compliance to National Core Standards has been completed in all facilities in the district. . Terms of reference for functioning of the district National Core Standards and sub-district teams has been signed off by the Chief Director and schedule for visits to facilities has been concluded.