With reference to the challenges faced by the new service provider with regard to scanning files from the previous service provider at the Master’s Office for offsite storage, (a) what are the details of specific challenges that were experienced in the handover of the files which he referred to and (b) what was the (i) nature or matter of each file that could not be scanned, (ii) condition of each of the specified files and (iii) condition of each document within the specified files?