(1)What (a) number of the SA Social Security Agency (SASSA) beneficiaries were adversely affected by the payment glitch in the period 5 to 8 September 2023 in each (i) province and (ii) grant category, (b) what were the root causes of the payment glitch and (c) what measures has the Postbank put in place to ensure that payment glitches do not occur again;
(2) whether the payment glitch was due to a lack of funds within the SASSA account; if not, what is the position in this regard; if so, what are the relevant details;
(3) whether any fraudulent activity was detected during the specified period; if not, what is the position in this regard; if so, what are the relevant details;
(4) what training is provided to retailer staff to better equip them to respond to SASSA beneficiaries;
(5) whether the Postbank has access to bulk SMS to communicate with beneficiaries when payment glitches arise; if not, why not; if so, what are the relevant details?