(1) Regarding the challenges with information and communication technologies (ICT) and online application systems for the acceptance and processing of visa applications, what (a) are the ICT systems and software that are currently being used to process online visa applications, (b) is the budget allocated for the specified ICT systems, (c) percentage of the specified budget was spent in each year since 2009, (d) challenges have been identified in terms of the ICT systems and software that is currently being used, (e) measures will his department take to address the specified issues and (f) what date is it envisaged that the challenges will be addressed by;
(2) (a) what budget has been allocated for the improvement of the related ICT systems, (b) what does the specified budget aim to accomplish and (c) by what date will the ICT-improvement project be completed?