What number of whole-day downtime was experienced by offices of his department in Stellenbosch over the past two years;
(2) what (a) was the total number of work hours lost in the past two years as a result of the downtime at the Stellenbosch office, (b) were the causes of most of the downtime at the office, (c) steps have been taken to reduce and/or eradicate downtime at the office and (d) is the total of the number of hours lost as a result of system downtime at the office in each month over the past two years?