In light of the fact that every single week brings more written complaints about the Home Affairs Branch located in Main Road of Somerset West, wherein persons have to queue for hours multiple times to get access to services and have to return several times to no avail, and in view of the fact that one of the problems is that the computer system takes an inordinately long time to process every single transaction and is regularly offline, what (a) steps has he taken to improve the computer and software package system in order to deliver services and (b) are the time periods with this?