1. Balfour is a Small Office (Service Point), wherein DHA was allocated space in a Thusong centre by Dipaleseng Municipality to provide limited services. The office is open 5 days per week (Monday to Friday).
2. Balfour SP has 1 civic services employee and is attached to Secunda Office which has 7 civic services employees. During April 2022, Balfour office processed an average of 6 applications daily for birth registration and death registration, while Secunda office provided services to an average of (155) members of the public daily, during the same period. If the employee is on leave or off sick DHA is not able to allocate an employee to the SP due to capacity limitations, also considering that the demand for services at full service offices such as Secunda, Bethal, Ermelo, Standerton increases during peak season.
3. The employee’ s salary has not been changed as she is on duty 5 days per week.
(4) (a) The department is in the process to fill selected vacancies.
(b) The Small Office is not modernised and does not have the required number of staff to operate the modernised system.
(c) The Province has engaged the local Municipality and Department of Basic Education to identify mobile unit service points in Balfour and schools in the area, the mobile schedule allocation will start during the month of June 2022.
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