(1)What are the reasons for the long queues that the customers of the Alberton offices of his department have to endure to receive services;
(2) (a) What (i) are the (aa) names and (bb) positions of the officials employed at the office and (ii) is the vacancy rate at the office and (b) on what date does his department intend to fill the vacancies;
(3) Whether his department has any plans in place to bring its services closer to residents who have to travel from areas such as Thokoza, Palm Ridge and surrounding areas to Alberton to get services; if not, why not; if so, what are the relevant timelines;
(4) What IT systems does the office in Alberton use as residents report that the common reason they are given for the long queues is that the IT systems are down on a regular basis?