Since 2003 the PSC completed 4 Citizen Satisfaction surveys and the average satisfaction level was 67%, with the Departments of Transport, Correctional Services, Home Affairs and Housing receiving the lowest ratings. It was important to look closely at what citizens were saying in these surveys. For example only 44% of respondents indicated satisfaction with the crime reporting services of South African Police Services (SAPS). This means that 56% of the respondents were not satisfied with the crime reporting by the SAPS. This implies that the reporting by the SAPS is not satisfactory. Therefore, when SAPS reports an annual murder rate of 20 000 and 52 000 rapes, the veracity of the figures reported should be questioned.