The SOPS report noted the efforts to improve compliance to the Promotion of Administrative Justice Act (PAJA). Training was offered by the Dept of Justice and Constitutional Development. However, after 7 years it is a concern that progress remains slow and procedures are not adhered to. This may be due to the lack of sanctions for non- compliance. This concern is compounded by the fact that very few departments have service standards in place, and when members of the public complain, redress mechanisms are either not available or are ineffective. The PSC found that the high investment in raising awareness of PAJA and training for the past seven years have not translated into commensurate improvement in how the decision-making is carried out. Of the 53 departments that the PSC evaluated on PAJA compliance, it was found that the majority of departments were not meeting their basic compliance requirements.