Whether there is an official rural strategy document for his department to address the needs of rural communities situated far away from Home Affairs offices; if not, (a) why not and (b) will such a document be developed to address the issues; if so, what are the standard operating procedures for his department when visiting smaller towns and communities in terms of (i) notifying ward councillors of times and dates for visits, (ii) ensuring that staff have all the necessary tools of trade to render a comprehensive service to communities that cannot reach the main centres, (iii) providing a schedule to the local municipality of planned visits for the year, (iv) the prescribed minimum number of visits to each smaller town in each year and (v) the processing and addressing of complaints when departmental officials do not meet their obligations in terms of rendering the required services?