6.5 Administrator: Some of the organisational development challenges indicated in the report of the administrator pertained to poor assessment of the recoverability of Regional Service Council (RSC) debtors and the lack of management oversight to implement procedures to recover outstanding amounts - which led to the Municipality handing over the amounts due to debt collectors/attorneys. Furthermore, the staff was not performing duties in terms of formal job descriptions and standard task lists; failure to provide supporting documentation and ineffective application of HR processes; lack of performance management system, non-implementation of the organisational training plan and monitoring of training costs and lack of monthly payroll payment reconciliation and review. There were instances of maladministration, non-compliance with statutory obligations and serious malpractice. This has resulted in poor staff morale.