In the matter of LTSM, NAPTOSA indicated that all schools ordered from a catalogue. It had been reported that there were schools who had not received the books ordered or the orders were incomplete or incorrect. The union was still engaged with collating their information from the survey conducted on delivery. NAPTOSA stressed that there needed to be efficiency in the system if they wanted to achieve better results. It was important that the LTSM catalogue spoke to all the different languages equally. There was a need for a better communication flow between schools and the Department and vice versa. Better communication and properly trained staff would speed up the efficiency in the system.