3.4 Social Reintegration Parole Administration 3.4.1 The Correctional Supervision and Parole Board (CSPB) chairperson reported that the still vacant vice-chairperson's position and the fact that the CSPB had no permanent secretary impacted negatively on its consideration of parole matters. In addition, there was a need for increased public education around the parole system, particularly victim participation in the process. This challenge notwithstanding, it was reported that the CSPB was functioning well, and that all its decisions were well-considered. Poor participation by Department of Justice and Constitutional Development and the South African Police Service (SAPS) representatives posed a challenge, and the region undertook to elevate this concern at the relevant national, regional and local justice, crime prevention and security cluster for attention. 3.4.2 CSPB decisions were informed by and communicated to CMCs, who in turn had to communicate decisions to the applicants. Although there was still room for improvement, initial challenges in the CSPB and CMC's relationship have been addressed.