3.3.4 Students complained that they had registered for the ICDL course only to be informed later that the course would not be offered owing to a lack of funds. The DCS explained that the Department of Communication initially funded the ICDL Programme but that that funding had since been withdrawn. The DCS learnt too late that it would have to bear the cost itself, and therefore the programme had to be suspended. It has however been budgeted for in the 2013/2014 financial year. 3.3.5 Students complained that it was difficult for them to order the textbooks they required for UNISA courses because they were not allowed to fax their order forms or to make use of telephones during the week. When they succeeded in placing their orders, officials allegedly stole the textbooks upon arrival. The centre responded that all parcels were opened upon receipt, and in the presence of finance officials and educators. The allegations of textbook theft would be investigated and no such reports had been received prior the visit.