Most employees were satisfied with SAA as an employer of choice, but raised the following concerns: cancellation of the London flight within six weeks; illegal porters at the port bribing and threatening SAA staff; overbooking of flights causing abuse of SAA staff by customers; no platform to engage with management on challenges facing workers; the need for training in customer service and people management; lack of security for staff at the counters; the need for comfortable chairs for frontline staff; media support staff has been on contract for 4 years and the resistance from customers to comply with aviation rules (e.g. excess luggage).