The Agency embarked in a process of seeking to achieve a fully automated system through a fully secured, integrated and automated end-to-end system in order to improve the administration of the social assistance programme by 2016. In line with this, the Agency established a baseline of its environment and developed an ICT vision for the future that supports its strategic objectives through the Enterprise Architecture project. The strategic architecture, known as the Digital Beneficiary Services Platform (DBSP), was developed.