Chair, fortunately I was in Health and we had a similar thing of waiting times and long queues in clinics and hospitals. We also did try the concept of appointments because some people come at 04h00 in the morning only to be served in the afternoon. If a person who is going to be served in the afternoon can come midday all the better. But, unfortunately, that is not the culture of our people; they don't appreciate the issue of appointments. They wake up because of several factors; it might be that the taxi or bus to that particular village is at particular times in the morning and afternoon.
In some areas it does work where people make appointments. I am just giving you an example. People applying for IDs and passports, because it is only two things which you can get through the bank, they go there by appointment. That is why there will never be queuing. But most of our people even if you give them an appointment they appreciate coming as early as possible and we always wish to accommodate them.
We have a system whereby the very elderly, the sick and babies are selected from the queue and taken to the front. We have trained our Home Affairs offices to do that all the time. Thank you.
Xitsonga: