(1) How many complaints about staff conduct have been received at his department’s office in Edenvale, Gauteng, since 1 January 2015; (2) what is the progress of the complaint lodged by a certain person (name and details furnished) at his department’s office in Edenvale, Gauteng; (3) are the actions of the security guards contracted to provide security services to this particular branch also named in the investigation of the specified complaint; (4) what disciplinary measures are in place to deal with incidents where department employees and officials do not act in a professional and courteous manner towards individuals coming into their offices?