2022-w1949 - 15 June 2022

RIM has responded in the following manner:

1 (a) RIM received medical claims from the injured parties. The medical claims were submitted to RIM’s insurance provider for assessment through the Risk Manager’s office in order for any due pay-out to be effected.

b) The full incident investigation was conducted and concluded internally. The bus road-worthiness was the only external investigation conducted by the public transport and traffic department and the bus was found to have been fit for purpose at the time of the accident – a report was issued. The incident was also reported to SAPS and a case number was issued.

2) All the actions were implemented with the exception of the following which are in progress:

• RIM has a Substance and Alcohol Abuse Policy in place and enforcement of this policy will be on a shift basis to all relevant staff.
  • Breathalysers have been received and calibrated. SHEQ has provided training on the Policy for the security and medics. The Policy will as such be fully implemented once other relevant employees have gone through the workshop.
• The Operations staff are to receive refresher training on the incident management procedure.

Training material for the policy workshop and refresher course on incident management has been prepared and training dates are set to be scheduled during quarter 1 of the 2022/2023 financial period.

3) An effective communication platform is available. Tour schedules are shared daily on various RIM platforms to ensure everyone receives them timeously. The event schedules are also shared via email to all the relevant parties. Management also monitor and evaluate operating procedures regularly to adapt to evolving conditions.