RIM has responded in the following manner:
1 (a) RIM received medical claims from the injured parties. The medical claims were submitted to RIM’s insurance provider for assessment through the Risk Manager’s office in order for any due pay-out to be effected.
b) The full incident investigation was conducted and concluded internally. The bus road-worthiness was the only external investigation conducted by the public transport and traffic department and the bus was found to have been fit for purpose at the time of the accident – a report was issued. The incident was also reported to SAPS and a case number was issued.
2) All the actions were implemented with the exception of the following which are in progress:
Training material for the policy workshop and refresher course on incident management has been prepared and training dates are set to be scheduled during quarter 1 of the 2022/2023 financial period.
3) An effective communication platform is available. Tour schedules are shared daily on various RIM platforms to ensure everyone receives them timeously. The event schedules are also shared via email to all the relevant parties. Management also monitor and evaluate operating procedures regularly to adapt to evolving conditions.