According to Information Received from Eskom:
1. As at end September 2023, Eskom had over 6,6 million meters that required recoding with a new Key Revision Number (KRN). A strategy was developed with the following deployment components:
2. The 5 800 meters that were rolled out were part of a pilot programme for Eskom to gather information and insights on how to best implement the project. Following the pilot, Eskom developed, the automatic update process and prepared for project implementation. As a result, Eskom recently completed the first phase of deployment which ran from August 2023 to September 2023 to clear all the initial teething issues. Based on the results of this roll-out phase, Eskom is confident that the project will be successfully implemented. Key change tokens issued during the first phase are 671 653, and this is additional to the 5 800 that were issued during the pilot phase.
Eskom has developed pamphlets on how to recode (step-by-step- guides) the meter in all official languages and also posted step-by-step guides on social media platforms. Furthermore, Eskom personnel are deployed in areas where the roll-out is taking place to assist with queries, and a dedicated queue has been created to direct customers with KRN-related queries at the contact centre. The number to be used is 0860 037 566. Frequently asked questions have been loaded on the Eskom Alfred Chatbot. In addition, Eskom has ensured that additional personnel are trained to assist customers with queries.
Remarks: Approved / Not Approved
Jacky Molisane PJ Gordhan, MP
Acting Director-General Minister
Date: Date: