According to the information received from SAA
(a)(i) All the response are analysed using PowerBI tool which allows SAA to gain deeper insights, accurate reports, and route analysis.
(a)(ii) The information is used to measure Customer Satisfaction and Net Promoter Score and guides customer service improvements.
(b) It takes about 2 days to collate the information and investigate where necessary.
Remarks: Reply: Approved / Not Approved
Jacky Molisane P J Gordhan, MP
Acting Director-General Minister
Date: Date: