The reference number provided is not an Eskom reference number. However Eskom is familiar with Mr van Heerden’s complaints. The 2014 complaint relates to a claim submitted for damages suffered due to repeated power interruptions. Subsequent to the 2014 complaints, Eskom is aware of other complaints by Mr van Heerden. For the purposes of this question, the 2014 complaint is most relevant.
(1)
No, the 2014 complaint for damage to electrical appliances and goods, as a result of repeated power interruption, has not been resolved.
(1)(a)
Eskom’s settlement offer was rejected by Mr van Heerden.
(1)(b)
The complaint will be resolved when Eskom and Mr van Heerden reach an agreement
(1)(i)
Not applicable
(1)(ii)
Not applicable
(2)
No disciplinary action has been taken against any Eskom employee regarding this complaint. Eskom did not find reason to take disciplinary action against any Eskom employee.
(3)
An independent professional assessor determined the extent of the losses incurred.
(3)(a)
The extent of the losses incurred according to the professional assessor amount to R264 740,97 incl VAT.
(3)(b)
No money has been paid out since Mr van Heerden rejected Eskom’s settlement offer.
Remarks: Reply: Approved / Not Approved
Mr. Mogokare Richard Seleke Ms. Lynne Brown, MP
Director-General Minister of Public Enterprises
Date: Date: