(1) How many applications for (a) refugees and (b) asylum seekers have been (i) received, (ii) approved and (iii) declined in (aa) 2009, (bb) 2010 and (cc) 2011; (2) what was the average time between the (a) application and (b) resolution in respect of (i) 2009, (ii) 2010, and (iii) 2011; (3) what (a) processes, (b) procedures, (c) mechanisms or (d) programmes are in place to improve on the resolution of applications for (i) refugees and (ii) asylum seekers; (4) whether there are any (a) processes, (b) procedures, (c) mechanisms and (d) pro-grammes in place to educate officials with regard to such applications; if not, why not; if so, what are the relevant details?