(1) Whether any of her department’s offices had their telephone lines cut as a result of non-payment and/or late payment of telephone accounts (a) in 2008, (b) in 2009 and (c) during the period 1 January 2010 up to the latest specified date for which information is available; if so, (i) which offices were affected, (ii) how many lines were cut, (iii) how many were supposed to be in operation in each case, (iv) for how long were each of the lines cut and (v) what was the amount owing in each case; (2) whether any action has been taken to (a) resolve and (b) avoid this situation in the future; if not, why not; if so, what action?