(a-c) Applications for both a computerised unabridged and a vault copy of birth certificate were captured on the system on 6 October 2014. However, due to an oversight on the part of the official who received the application, only the computerised unabridged birth certificate was processed on 10 October 2014 and printed at the office of application on 13 October 2014. The vault copy was processed on 29 June 2015.
(d) The Department has put in place mechanisms where clients can enquire about the progress on their applications through its call centre. In addition it will strengthen the current controls and monitoring of these areas.