To alleviate long queues at offices the Department has piloted the Branch Appointment Booking System at some live capture offices for Smart ID Card and Passports applications, as well as for the collections of both documents during the 2021/22 financial year. This system will allow clients to make a booking (appointment) and visit the office on the day and time of the appointment without standing in queues. The system will be rolled out to other identified high volume offices in the next years.
The Department also has a strategy to expand its infrastructure and its footprint, whereby currently twenty eighty (28) bank branches which are operational and available to service clients requiring DHA services. As part of the outreach programmes, mobile units are being deployed to far flung areas to deliver services to the public. There is currently a fleet of hundred (100) Mobile Units across the country. An additional ten (10) mobile units are being procured to increase the footprint in the department. The plan is to have all ten mobile units delivered before end of this financial year 2021/22.
END