(a)&(b) The Ministry and the Department have an established protocol with the Presidency in cases where individual members of the public approach the President of the Republic of South Africa directly (via the Presidency) regarding applications submitted to the Department. Such cases are handled in the same manner as those received from the Public Protector, South African Human Rights Commission and other organisations such as NGOs, where requests from members of the public are referred to the Department to follow-up on the status of such cases.
Requests of this nature that are received by the Presidency are forwarded to Ministry and the office of the Director General which are then disseminated to various branches. As such the volumes cannot be accurately determined to indicate the number of such cases received.