(1) Whether any (a) metropolitan, (b) district and (c) local municipalities conducted customer satisfaction surveys in the (i) 2012-13, (ii) 2013-14 financial years and (iii) from 1 April 2014 up to the latest specified date for which information is available; if not, why not; if so, (aa) which municipalities and (bb) will the results of such surveys be submitted to his department; (2) whether such surveys follow a standardised format; if not, will his department provide such a standardised customer survey format; if so, (a) what questions are typically asked of customers and (b) is the data collated into objective statistical measures allowing for comparisons over time and between municipalities?