1. Whether each metropolitan municipality has a call centre to deal with queries around municipal services and accounts; if not, why not; if so, (a) how many calls are received by each specified call centre each day, (b) how many queries are successfully dealt with each day and (c) how many staff members are employed by each specified call centre;
2. Whether each specified municipality reports on the performance of the call centre; if not, why not; if so, what have been the (a) failures and (b) successes in the last reporting period?NW301E