I have been advised by SAPO as follows:
1. The total number of call centre agents employed by Post Office is currently 55.
2. SAPO plans are to consolidate all call centres within Post Office into one platform. This includes revising the organisational structure, upgrading the Call Centre IT systems, should funds permit.
3. The Post Office is currently right-sizing throughout the company due to volume drops and call centre will be affected one way or another. The right-sizing will ensure customer calls are not compromised and the acquisition of another telephone management system will enhance capacity more than adequately.
Thank You.
PQ 243 Ms D Kohler (DA) to ask the Minister of Communications and Digital Technologies, NW247E