(1) What are the relevant details of the process to be followed to obtain concessions by special needs learners for tests and examinations administered by (a) schools for all grades and (b)(i) provincial and (ii) national education departments, including the final national senior certificate examination; (2) whether any process of appeal against a decision exists; if so, what are the relevant details of this appeal process; (3) whether prescribed guidelines are used by provincial education departments to inform a decision to grant concessions; if so, what are the relevant details of such guidelines; (4) what are the minimum qualifications or training required by the persons making the decisions on the granting of concessions?