(1) What is the statistical breakdown of the total number of calls (a) received, (b) logged, (c) dropped and (d) resolved by the Presidential Hotline in 2010; (2) whether he has adopted a definition of what constitutes a resolved call; if not, why not; if so, what are the relevant details; (3) (a) how many persons are employed at the Presidential Hotline call centre and (b) what has been the annual cost of operation since inception?