(1) Whether there are any plans to (a) improve the infrastructural problems hampering the service of the Presidential hotline and (b) improve and increase current statistics (details furnished) of the hotline’s response to and resolution of complaints registered by the public; if not, why not; if so, (a) when will these plans be implemented and (b) what are the further relevant details; (2) whether any of these plans have been implemented; if not, why not; if so, what is the (a) current status of each of these implemented plans and (b) expected completion date of each of these plans?