(1) What was the total number of (a) calls, (b) complaints and (c) queries logged through the Presidential Hotline in (i) 2010, (ii) 2011, (iii) 2012, (iv) 2013 and (v) in the first six months of 2014? (2) how many of the complaints and cases logged through the specified hotline have been resolved since its inception on 14 September 2009?