. Drug availability is at 91.4% . Waiting time surveys are conducted monthly and currently the waiting time is at four hours. . Infection prevention control plan has been developed, implemented and monitored. Staff have been trained on infection prevention and prevention (IPC). . On staff attitude, a complaint register is implemented with 100% complaints resolved within 25 days. Monthly mini surveys are also conducted. . On patient safety, morbidity and mortality reviews are conducted, pharmaceutical therapeutics committees conducted, clinical governance committees appointed and standard operational procedures reviewed and developed. . On cleanliness, a housekeeping manual has been developed, cleaning scheduled and checklist implemented.