The Portfolio Committee on Correctional Services receives numerous complaints/requests for assistance from offenders and their relatives about the parole process. The Leeuwkop correctional centres and their Correctional Supervision and Parole Board (CSPB) appear to be particularly beleaguered as most of the requests and complaints emanate from these centres. The chairperson of the Committee therefore undertook an announced visit to meet with the CSPB, as well as the Centres' case management committees (CMC), to establish what their challenges were, and to discuss how these might be resolved. The visit took place on 24 February 2011.