Chairperson, the ANC-led government always insists on putting people first in service delivery and ensuring courteous and efficient service from front-counter staff in the provision of service in all government departments.
The Presidential hotline launched yesterday allows members of the public to lodge an enquiry or complaint directly to the President's Office. So far, it has received more than 7 261 calls in its first three hours. The public response to the hotline is overwhelming. It is not a public relations exercise, but is meant to improve the way the government works and make it more accessible.
About 2 420 calls were attended per hour; 40 calls a minute since the hotline became operational around 09:00 in the morning. This demonstrates the commitment to the culture of service delivery by the ANC, which puts every elected official and public servant to work for our people so as to ensure accountability to our people. I thank you. [Applause.]