(1)   Whether the (a)customer.service@postoffice.co.za and (b) jimcustomerservices@postoffice.co.za email addresses are still functional; if not, in each case, why not; if so, (2) What are the details of the (a) number of emails received by each email address in each month from 1 March 2018 to date, (b) number of SA Post Office employees assigned to process emails received in each case and (c)(i) performance standard required and (ii) actual performance achieved for each of the email addresses in terms of time taken to (aa) read an email, (bb) respond to an email and (cc) resolve a query? NW2800E