Dear Portfolio Committee on Home Affairs,

I trust this correspondence finds you in good health. I am writing to draw your attention to a critical issue concerning the malfunctioning of the home affairs call centre number. Despite my attempts to seek assistance via email, I regret to inform you that no response has been received. I earnestly seek clarification on when this matter will be rectified.

Additionally, I would like to bring to your attention a concern regarding the process of amending gender and name details. It has come to my notice that not all home affairs offices are uniformly aware that applicants are entitled to apply for both amendments simultaneously. Furthermore, I emphasize the necessity for specialized training for officials processing documents for transgender individuals, drawing from a personal experience at a Home Affairs office.

The aforementioned discrepancies in knowledge suggest a pressing need for additional training and awareness dissemination among the officials involved.

Your prompt attention to these matters is highly appreciated, and I kindly request swift action to address the issues raised.

Yours sincerely,
Ms. Aurora K. Moses