Regarding the non-financial performance, the COO Ms N Lesela mentioned that the LGSETA did not achieve 67 percent of targets planned under the Sector Skills Plans (SSPs). One of the main challenge for this deviation is that there were no appropriate systems and processes to collect, collate and verify performance information. With regard to the Education and Training Quality Assurance (ETQA), 100 percent of the targets were not achieved. The indicators were not developed in a manner that was achievable and measurable. In relation to learning programmes, 86 percent of the targets were not achieved. One of the reason for this deviation was that LGSETA manually processed documentation for projects. The Project Management Unit (PMU) was established to improve the monitoring and evaluation of projects.