(a) (i) The office of the Motor Industry Ombudsman of South Africa (MIOSA) is an institution that regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive and related industries in South Africa and consumers, as well as among participants in the automotive and related industries. MIOSA’s services are provided free of charge to consumers. The MIOSA has had a very positive influence on relieving the Courts of having to deal with cases of highly complicated automotive technical matters.
(a) (ii) The services offered by the MIOSA is alternative dispute resolution between consumers and participants in the motor and related industries.
(b)(i) The MIOSA is funded by the Automotive Industry.
(b)(ii)
Items |
2017/18 |
2016/17 |
2015/16 |
Income |
31 715 369.00 |
31 363 854.00 |
22 399 747.00 |
Operating Expenses |
32 332 386.00 |
19 537 174.00 |
16 499 938.00 |
Surplus/Deficit |
-504 242.00 |
11 836 680.00 |
5 899 809.00 |
(c)(i)(ii)
2017/18 |
2016/17 |
2015/16 |
|
Cases Heard |
7 693 |
5 895 |
5 675 |
Cases Resolved |
15 117 |
8 398 |
7 562 |
(d) The original set up cost from date of accreditation three years ago started at approximately R3 345 110.00.
(e) Governing Body (According to King IV)
Ombudsman
Deputy Ombudsman (Legal Director)
Chief Operating Officer
Administration Department 1 Senior Manager
5 Support Staff
Case Management Department 1 Senior Manager
8 Case Managers
8 Assistants
Finance Department 1 Senior Manager
3 Support Staff
Information & Liaison Department 1 Senior Manager
(Call Centre) 5 Support Staff
Inspectorate Department 1 Senior Manager
4 Inspectors
2 Support Staff
Legal Department 2 Support Staff
Public Affairs Department 1 Senior Manager
1 Support Staff
(f) Building 14 A & B
CSIR Campus
Meiring Naude Drive
Brummeria
Pretoria
(g) The services delivered through conciliation following the lodging of written complaints, and advice through contact centre to consumers and business.