When the special relief grant of R350 per month was introduced, it was expected that the majority of the applicants would have the grant paid into their personal bank accounts. The second option was to pay through mobile money to a cell phone. However, on implementation, it was found that the number of clients who provided banking details was relatively small, while the process to positively link a cell phone number to a specific client, as required by National Treasury before any payments could be made to that number, did not yield the desired results.
Of the total approved grants paid to date, approximately 66% are paid through SAPO, 30% through direct deposits into bank accounts and less than 5% through mobile money. This has placed great strain on the post office infrastructure, and has resulted in long queues outside post offices every day.
Initiatives implemented to try and manage the queues at post offices include the following:
With the extension of the grant for a further 3 month period, the communication to clients to advise them to capture their banking details on the website has been strengthened.